Privacy Policy

Effective Date: 20.6.2025
Last Updated: 15.7.2025

Welcome to Wheelie Bike Adventures. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws in Slovenia and the EU.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.wheelie-bikeadventures.com, or use our services.

1. Who We Are

Wheelie Bike Adventures
Cesta OF 31, 5282 Cerkno, Slovenija
9854029000
Email: info@wheelie-bikeadventures.com
Phone: +386 31 385 288
We are the data controller responsible for processing your personal data as described in this policy.

2. What Data We Collect

We may collect the following categories of personal data:

a) Information You Provide Voluntarily
Name and surname
Email address
Phone number
Booking or reservation details
Payment information (handled via secure third-party processors)
Any messages or inquiries you send us

b) Information We Collect Automatically
IP address
Browser and device type
Operating system
Pages visited, time spent on the site, and referring URL
Cookies and usage data (see Section 5)
We do not collect any special categories of personal data (e.g. health, religious beliefs) unless required and explicitly consented to.

3. Legal Basis for Processing (GDPR)

We only process your personal data when we have a legal basis under GDPR:

Consent – when you subscribe to our newsletter or opt in for marketing
Contract – when you book a tour or service with us
Legal obligation – to comply with tax, accounting, or other legal duties
Legitimate interest – to improve our services and website performance

4. How We Use Your Data

We use your data to:

Respond to your inquiries or requests
Process bookings and payments
Send confirmation emails or updates
Improve website performance and customer experience
Send marketing emails (only with your consent)

5. Cookies & Tracking

We use cookies and similar technologies to improve user experience and analyze website traffic.
Essential cookies: Necessary for site functionality
Analytics cookies: To understand how users interact with our website (e.g., Google Analytics)
Marketing cookies: Only used if you consent
You can manage your cookie preferences at any time in your browser settings or via the cookie banner on our site.

6. Data Sharing

We do not sell your personal data. We may share your information with:
Service providers (e.g., booking platforms, payment processors, email services)
Legal authorities when required by law
Analytics and hosting providers under strict data protection agreements
All third parties we work with are GDPR-compliant and bound by data protection agreements.

7. Data Retention

We retain your personal data only for as long as necessary:
For booking-related data: up to 5 years (to comply with accounting and tax regulations)
For marketing (with consent): until you unsubscribe
For inquiries: up to 1 year after last contact
You may request deletion earlier where legally allowed (see Section 8).

8. Your Rights Under GDPR

You have the following rights under the GDPR:
Right of access – request a copy of the personal data we hold about you
Right to rectification – correct any inaccurate or incomplete data
Right to erasure (“right to be forgotten”) – request deletion of your data
Right to restriction – limit how we use your data
Right to data portability – transfer your data to another controller
Right to object – object to data processing based on legitimate interest
Right to withdraw consent – at any time, if processing is based on consent
Right to lodge a complaint – with the Slovenian Information Commissioner
(see www.ip-rs.si)
To exercise your rights, contact us at: [Insert Contact Email]

9. International Transfers

We aim to store your data within the European Economic Area (EEA). If we use services based outside the EEA (e.g., cloud services), we ensure they comply with GDPR and provide appropriate safeguards, such as Standard Contractual Clauses (SCCs).

10. Data Security

We use appropriate technical and organizational measures to protect your data, including:
SSL encryption on our website
Secure data storage
Limited access to personal data
Regular security audits

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data:

Wheelie Bike Adventures
Email: info@wheelie-bikeadventures.com
Address: Cesta OF 31, 5282 Cerkno, Slovenija
Phone: +386 31 385 288
Website: www.wheelie-bikeadventures.com